VoIP
What is VoIP?
VoIP (Voice over Internet Protocol) means your calls travel over your broadband connection instead of a traditional phone line. No PBX in the comms room, no line rental, and no separate phone contract to manage.
The VoIP solution we deploy and support is Microsoft Teams Phone. If your team already uses Microsoft 365, calling becomes another part of the software they open every morning rather than a second system to learn.
Why Microsoft Teams for your phone system
Your team makes and takes calls from the Teams app they already have on their PC, laptop and mobile. A desk phone is optional, not a requirement, so a softphone setup can be up and running without any hardware on desks at all.
- One number per person, reachable on any device they are signed in to
- Keep your existing numbers. We handle the port from your current provider
- Calls, chat, meetings and voicemail in a single app
- Answer on the mobile app when out of the office, with no diverts to set up
- Voicemail delivered to email, with transcription
- Add or remove users
- Works anywhere there is a reliable broadband connection
How we set it up
Bluescope supplies the Microsoft licensing and does the build: numbers ported, users configured, call flows created, devices set up, and your team shown how to use it.
You have two ways to buy the setup work.
A block of hours (Bluescope Direct Support). A prepaid block of IT support hours, valid for a year from purchase, drawn down as you use it. Suits businesses that want the phone system built and running without an ongoing support contract. Learn more about Bluescope Direct Support
A Managed Services Agreement. Your phone system, licensing and wider IT covered under one monthly agreement, with unlimited support hours and a 60-minute business critical SLA during business hours. Learn more about Managed IT Services
Not sure which option suits your business? Talk to us today. Once we know how many users you have and how you work, we can advise on the approach that makes the most sense for you.