Ad Hoc IT Support

Have you ever needed IT support in some shape or form, without the substantial cost?

What if you could avail of a range of Ad Hoc IT support services for a once-off payment?

We offer ad hoc IT support via our Bluescope Direct Support (BDS) packages. BDS is essentially a prepaid block of hours dedicated to IT support, giving you the support you need for when you actually need it. With each block of hours purchased, you can rest easy knowing that IT support is just a click or call away.

Our BDS packages are valid for 1 year from date of purchase, which means you can use your hours whenever and however you choose!

Ad Hoc IT Support

IT Support Services Covered

Learn more about what IT support services are covered under one BDS package.

Ad Hoc IT Support (Bluescope Direct Support) gives you the support you need, when you need it. Alternatively, our Managed IT Services address issues before they arise by means of remote monitoring and management. Managed IT Services takes care of device updates, patches, security vulnerabilities, and much more.

All of the below services are available for a once-off payment. Packages start from 10-hours of prepaid IT support.

Essential IT Support

Remote support and troubleshooting

IT consulting

On-site support, where requested

Website Administration

Content updates

New page and post creation

General troubleshooting

Microsoft 365 & Email

User and mailbox management

Troubleshooting, where applicable

Managed Group security hierarchy

Workstation Management

Third-party software support

Troubleshooting, where applicable

Server Management

Third-party software support

Troubleshooting, where applicable

SLA

BDS offers you a business critical SLA of 2 hours.

Did you know that our Managed IT Services offers your business with a 60-minute business critical SLA?

Contact us today to purchase your first block of hours

Interested in more? Add a range of Managed Security to your Bluescope Direct Support package for a small additional fee.

Bluescope Managed Security provide you with a range of IT solutions that are essential to every business. All products can be remotely deployed and installed in a matter of minutes.

All Managed Security products are available on an annual contract and a 30-day rolling contract thereafter.

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