Your In-House IT Professionals

Managed IT Services

What are Managed IT Services?

Bluescope will assume responsibility over your business’s entire IT infrastructure for a fixed monthly or annual fee. This fee is calculated by how many users there are in a business or organisation, and how many computers, servers, and devices will need to be managed.

Bluescope provides your business with an extensive range of IT services. Need to onboard/offboard employees, fix complex email and networking issues, general troubleshooting? For any IT help and support, Bluescope has you covered.

We offer businesses all the benefits of an in-house IT department, without the cost of hiring an entire IT department. Our Managed IT Services are tailored to each business’s individual needs.

Based in Limerick, we provide managed IT services to businesses throughout Ireland, with remote support for day-to-day issues and on-site visits when they are needed.

To outsource your IT, please fill out our form below.

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Focus on the work that matters

and leave the IT to us

Why Choose Managed IT Services?

Worry-Free IT

Bluescope assumes responsibility over your business’s entire IT infrastructure and ensures that everything continues to run as smoothly as possible.

Increased Productivity

Simplify your workflow by utilising technology. At our core we are IT consultants who will take the time to understand the ins and outs of your business to help you save time and money.

60-Minute Business Critical SLA

We are always here when you need us. If you have a business critical issue, we aim to respond within 60 minutes during business hours (Monday to Friday, 9am to 5pm) and within 8 hours outside business hours.

Fixed Costs

We provide your business with a range of IT services at a fixed cost with no hidden fees. Choose to pay per month or per year.

What's included in Managed IT Services?

All IT Services below are an indication of some of the many services included under one Managed Services plan. Click to expand.

Essential IT Support

• Unlimited remote support
• On-site support, where required
• Monthly reporting, where requested
• IT consulting
• Advanced troubleshooting and configuration (printers, scanners, network infrastructure/WiFi)

Workstation Management

• Availability monitoring
• Remote control
• Asset/hardware tracking
• 24×7 checks and vulnerability checks
• Troubleshooting, where applicable
• Third-party software support

Server Management

• Availability monitoring
• Microsoft Active Directory user management
• Hard disk space monitoring
• 24×7 checks and vulnerability checks
• Troubleshooting, where applicable
• Third-party software support

Microsoft 365 & Email

• User and mailbox management
• Managed Group security hierarchy
• Troubleshooting, where applicable

Website Administration

• Content updates and troubleshooting*
• Regular backups of company websites
• Website security
• Availability monitoring

*Copywriting not provided

We deliver our services with data protection in mind and can help your business work towards its obligations under the GDPR.

If you require a service not mentioned above, please contact us today to discuss a tailored Managed IT Services package.

Remote Monitoring and Patch Management

Remote monitoring is included in every Managed IT Services agreement. We install a small agent on your workstations and servers. It runs in the background without disrupting anyone’s work, and alerts us to unusual changes or activity.

The agent tracks disk usage, failed login attempts, critical events such as crashes, hardware health and more, so problems are often caught early, before they stop anyone working.

Patch management runs through the same agent. We check which updates your software needs and install them at a time that does not interrupt your working day, so your systems stay up to date and protected against known security threats. Patch management covers Windows and many, but not all, third-party applications.

What Our Clients Say

4.8

Based on 23 reviews

Michael P.

Have worked with BlueScope Technologies for multiple IT issues and their service is always prompt and extremely excellent. They get the job done.

Jeff T.

Absolute pleasure to work with, Bluescope had been managing our service at Marco Polo for 6 years and had always been very accommodating and professional. Would highly recommend to other businesses.

Retro B.

I have been using Blue Scope technologies for the last 7 years . I have always found that Ciaran and his team carried their work out to the highest standards with exceptional efficiency and going above and beyond my expectations always I would have no hesitation in recommending their services anyone.

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IT Support Helpdesk

We offer our clients a fully automated helpdesk which allows businesses to log and track issues, and our experienced IT team responds quickly and efficiently.

Once an issue is logged in our database, our team receives a notification, which is then delegated to one of our IT engineers who will interpret if the issue can be resolved remotely or if it will require an on-site visit.

Did you know that 86% of issues are resolved at first contact?

Maintenance Visits

We organise visits to your premises throughout the year in which our engineers undertake maintenance checks on all of your business’s IT equipment, network cables, backup procedures, and much more. This is to ensure that your business can continue to run as smoothly as possible without any disturbances.

Two men in suits looking at laptop during Managed IT Services maintenance visit.

Optional Extras

Add a range of Managed Cyber Security products to your Managed IT Services package for a small additional fee.

Bluescope Managed Cyber Security products provide you with a range of IT solutions that are essential to every business. All products can be remotely deployed and installed in a matter of minutes.

All Managed Cyber Security products are available on an annual contract and a 30-day rolling contract thereafter.

Managed Backup for Workstation and Server

Endpoint Protection

Managed Cloud Email Security

Security Awareness Training

Managed Web Protection

Frequently Asked Questions

What are managed IT services?

Managed IT services means handing responsibility for your IT to an outside provider for a fixed fee. Instead of paying for each problem as it happens, you get unlimited support, proactive monitoring and maintenance, and a team that knows your systems.

How is the monthly fee calculated?

The fee is based on how many users your business has and how many computers, servers and other devices we manage. You can pay monthly or annually.

What is included in a Managed Services Agreement?

Unlimited remote support, on-site support where required, workstation and server monitoring, Microsoft 365 user and mailbox management, our helpdesk portal, maintenance visits, asset management, onboarding and offboarding support, IT consulting and website administration. See the list above for details.

How quickly do you respond?

For business critical issues, we aim to respond within 60 minutes during business hours (Monday to Friday, 9am to 5pm) and within 8 hours outside business hours. Out-of-hours work is charged separately.

Can we add cyber security and backup?

Yes. Our Managed Cyber Security products, including Managed Backup, endpoint protection, email security, security awareness training and web protection, can be added to your agreement on an annual contract and a 30-day rolling contract thereafter.

Are managed IT services suitable for a small business?

Yes. Because the fee is based on your users and devices, a managed service scales to the size of your business. Many small businesses use it in place of an in-house IT person.