IT Support Services

IT support services for businesses, from a fixed-fee managed service to support hours when you need them.

Choose from a range of our IT services below to learn more about how we can help you gain more control of your IT.

Ad Hoc IT Support

Prepaid blocks of hours dedicated to IT support, giving you the support you need for when you actually need it.

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IT Consulting

Increase productivity and lower overheads, we can provide your business with professional consulting on all things IT.

Managed Cyber Security

All products can be remotely deployed and installed in a matter of minutes. All are available on an annual contract and a 30-day rolling contract thereafter.

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Managed IT Services

This is when Bluescope would assume responsibility over your business’s IT infrastructure for a fixed monthly or annual fee.

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On-site IT Support

For when your business is in need of IT support that cannot be resolved remotely, our engineers will visit your premises.

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Remote Monitoring

Our remote monitoring tools can analyse your business machines to ensure that all systems remain running smoothly and efficiently at all times.

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Remote Support

Provided via phone, email, and/or screen-sharing to diagnose and resolve any issues that may have arisen.

Managed IT or Support Hours?

Businesses that rely on their IT every day usually choose Managed IT Services. For a fixed monthly or annual fee we take responsibility for your IT: unlimited support hours, proactive monitoring and maintenance, a helpdesk portal to log and track tickets, and a 60-minute business critical SLA during business hours.

If you only need help now and then, Bluescope Direct Support (BDS) gives you a prepaid block of support hours, valid for 12 months. You contact us by phone or email when something needs fixing, and the time is drawn from your hours in 15-minute increments.

Not sure which suits you? Compare BDS and a Managed Services Agreement side by side, or talk to us.

How We Deliver IT Support

Based in Limerick, we support businesses throughout Ireland. Most issues are fixed fastest through remote support, by phone, email or a secure screen-sharing session, with no wait for an engineer to travel.

When a problem cannot be fixed remotely, one of our engineers comes to you. Engineers can normally be on site within 24 to 48 business hours, and business critical issues are prioritised.

For clients on a Managed Services Agreement, remote monitoring watches your computers and servers in the background and alerts us to problems early, often before your team notices them.

Frequently Asked Questions

What does IT support for a business include?

It covers the day-to-day help your team needs: fixing problems with computers, email, printers and networks, setting up new starters, managing Microsoft 365 users and mailboxes, supporting the software your business relies on, and advising on IT decisions. A Managed Services Agreement adds proactive monitoring, patching and maintenance visits.

How quickly will you respond?

For clients on a Managed Services Agreement, we aim to respond to business critical issues within 60 minutes during business hours and within 8 hours outside business hours. Bluescope Direct Support has an 8-hour business critical SLA. When an engineer needs to visit, we can normally be on site within 24 to 48 business hours.

Do you offer out-of-hours IT support?

Yes, for business critical issues, for clients on a Managed Services Agreement. Outside business hours we aim to respond within 8 hours, and out-of-hours work is charged separately. Out-of-hours support is not included with Bluescope Direct Support.

Can you support the equipment and software we already have?

Yes. We support the workstations, servers, printers, networks and third-party software your business already uses, and we will tell you if something is reaching the end of its useful life.

Do you only support businesses in Limerick?

No. We are based in Limerick and support businesses throughout Ireland, mostly remotely, with on-site visits when needed. We also support clients outside Ireland.