On-Site IT Support

For when your business is in need of IT support that cannot be resolved remotely, our engineers will visit your premises to provide support services. Our engineers can normally be on site within 24 to 48 business hours of first contact, and business critical issues are prioritised.

We provide on-site support throughout Ireland. When a job genuinely needs an engineer on site, we also travel to clients further afield. For visits outside Ireland, timing and travel costs are agreed with you in advance, in line with your agreement.

On-site support is included in our Managed IT Services where required, or can be drawn from a Bluescope Direct Support block of hours.

On-Site IT Support Services

Below is a list of the on-site IT support services we can assist with

Networking

Setup/configuration of your premises network infrastructure, including internet and WiFi.

Learn more about Networking

Installation

Installation of hardware such as desktops, laptops, servers, printers, and other devices.

Learn more about IT Installation

IT Consulting

Just moved into a new premises and don’t know where to start? We can work with you to develop IT solutions suited to your needs.

Learn more about IT Consulting

Computer Repair

For computers that are broken or do not operate as well as they should, we will work with you to repair these machines.

Advanced Troubleshooting

Troubleshooting of on-site hardware/software to diagnose and resolve issues that may have occurred.

Other

Something not on this list that you need assistance with? Contact us today to find out if it is within our capabilities.

How On-Site Support Works

Contact us by phone or email, or through our helpdesk portal if you are on a Managed Services Agreement. An engineer looks at the issue first and, where possible, fixes it remotely, which is usually the fastest option for you.

If the job needs someone on site, we arrange a visit. Engineers can normally be with you within 24 to 48 business hours of first contact, and business critical issues are prioritised.

Clients on a Managed IT Services agreement also get planned maintenance visits during the year, when our engineers check your equipment, network cables and backups before problems start.

Where We Provide On-Site Support

We are based in Limerick and provide on-site IT support throughout Ireland.

When a job genuinely needs an engineer on site, we also travel to clients further afield. Timing and travel costs for visits outside Ireland are agreed with you in advance.

On-site support is included in our Managed IT Services where required, or can be drawn from a Bluescope Direct Support block of hours, so you do not need an ongoing agreement to book a visit.

Frequently Asked Questions

How quickly can an engineer be on site?

Our engineers can normally be on site within 24 to 48 business hours of first contact. Business critical issues are prioritised.

Which areas do you cover?

We provide on-site IT support throughout Ireland from our base in Limerick. When a job genuinely needs it, we also travel to clients further afield, with timing and travel costs agreed in advance.

Is on-site support included in Managed IT Services?

Yes. On-site support is included in a Managed Services Agreement where required, along with planned maintenance visits.

Can I book on-site support without a contract?

Yes. With Bluescope Direct Support you buy a prepaid block of support hours, and on-site visits are drawn from those hours.

What can your engineers do on site?

Network and Wi-Fi setup, installing computers, servers and printers, repairing computers, advanced troubleshooting, and helping you plan the IT for a new premises.