|
|
Your In-House IT Professionals

Managed IT Services

What are Managed IT Services?

Bluescope will assume responsibility over your business’ entire IT infrastructure for a fixed monthly or annual fee. This fee is calculated by how many users there are in a business or organisation, and how many computers, servers, and devices will need to be managed.

Bluescope provides your business with an extensive range of IT services. Need to onboard/offboard employees, fix complex email and networking issues, general troubleshooting? For any IT help and support, Bluescope has you covered.

We offer businesses all the benefits of an in-house IT department, without the exponential cost of hiring an entire IT department. Our Managed IT Services are tailored to each business’ individual needs.

To outsource your IT, please fill out our form below.

[ ] Focus on the work that matters and leave the IT to us Managed IT Support - Bottom of phone Managed IT Support - IT Team working across from each other on computers. Managed IT Support - Top of phone case Gradient background of blue mixed with purple.

Why Choose Managed IT Services?

Thumbs up icon

Worry-Free IT

Bluescope assumes responsibility over your business’ entire IT infrastructure and ensures that everything continues to run as smoothly as possible.

Icon of person standing next to a chart / graph

Increased Productivity

Simplify your workflow by utilising technology. At our core we are IT consultants who will take the time to understand the ins and outs of your business to help you save time and money.

Icon of a stopwatch depicting a speedy Service Level Agreement

60-Minute Business Critical SLA

We are always here when you need us. If you have a business critical issue, we will respond within 60 minutes, 24hrs a day.

Icon of a hand placing a coin in another hand below.

Fixed Costs

We provide your business with a range of IT services at a fixed cost with no hidden fees. Choose to pay per month or per year.

What's included in Managed IT Services?

All IT Services below are an indication of some of the many services included under one Managed Services plan. Click to expand.

Essential IT Support

• Unlimited remote support
• On-site support, where required
• Monthly reporting, where requested
• IT consulting
• Advanced troubleshooting and configuration (printers, scanners, network infrastructure/WiFi)

Workstation Management

• Availability monitoring
• Remote control
• Asset/hardware tracking
• 24×7 checks and vulnerability checks
• Troubleshooting, where applicable
• Third-party software support

Server Management

• Availability monitoring
• Microsoft Active Directory user management
• Hard disk space monitoring
• 24×7 checks and vulnerability checks
• Troubleshooting, where applicable
• Third-party software support

Microsoft Office 365 & Email

• User and mailbox management
• Managed Group security hierarchy
• Troubleshooting, where applicable

Website Administration

• Content updates and troubleshooting*
• Regular backups of company websites
• Website security
• Availability monitoring

*Copywriting not provided

We ensure all IT services comply with the latest GDPR regulations to protect your business data.

If you require a service not mentioned above, please contact us today to discuss a tailored Managed IT Services package.

Get a Quote

Contact us to outsource your IT.

IT Support Helpdesk

We offer our clients a fully automated helpdesk which allows businesses to log and track issues, where our experienced IT team will respond to quickly and efficiently.

Once an issue is logged in our database, our team receives a notification, which is then delegated to one of our IT engineers who will interpret if the issue can be resolved remotely or if it will require an on-site visit.

Did you know that 86% of issues are resolved at first contact?

Maintenance Visits

We organise visits to your premises throughout the year in which our engineers undertake maintenance checks on all of your business’s IT equipment, network cables, backup procedures, and much more. This is to ensure that your business can continue to run as smoothly as possible without any disturbances.

Two men in suits looking at laptop during Managed IT Services maintenance visit.

Optional Extras

Add a range of Managed Security to your Managed IT Services package for a small additional fee.

Bluescope Managed Security provide you with a range of IT solutions that are essential to every business. All products can be remotely deployed and installed in a matter of minutes.

All Managed Security products are available on an annual contract and a 30-day rolling contract thereafter.

Laptop and tablet are connected via a server and the cloud.

Managed Backup for Workstation and Server

A neon shield with a key hole.

Managed Anti-Virus

A shield sits on top of a purple laptop.

Managed Web Protection