Ad Hoc IT Support

Have you ever needed IT support in some shape or form, without the substantial cost?

What if you could avail of a range of IT support services for a once-off payment as low as €400? (Excl. VAT)

We offer ad hoc IT support via our Bluescope Direct Support (BDS) packages. BDS is essentially a prepaid block of hours dedicated to IT support, giving you the support you need for when you actually need it. With each block of hours purchased, you can rest easy knowing that IT support is just a click or call away.

Our BDS packages are valid for 1 year from date of purchase, which means you can use your hours whenever and however you choose!

Bluescope Direct Support / Ad Hoc IT Support

IT Services Covered

Learn more about what IT support services are covered under one BDS package.

Ad Hoc IT Support (Bluescope Direct Support) gives you the support you need, when you need it. Alternatively, our Managed Services address issues before they arise by means of remote monitoring and management. Managed Services takes care of device updates, patches, security vulnerabilities, and much more.

Avail of all the below services for a once-off payment of €400 (Excl. VAT). For this all-inclusive price you will be provided with 10-hours of prepaid IT support.

Essential IT Support

Remote support and troubleshooting

IT consulting

On-site support, where requested

Website Administration

Content updates

New page and post creation

General troubleshooting

Microsoft Office 365 & Email

User and mailbox management

Troubleshooting, where applicable

Managed Group security hierarchy

Workstation Management

Availability monitoring*

24×7 checks and vulnerability checks*

Third-party software support

Troubleshooting, where applicable

Server Management

Availability monitoring*

24×7 safety and vulnerability checks*

Third-party software support

Troubleshooting, where applicable


BDS offers you a business critical SLA of 2 hours.

Did you know that our Managed Services offers your business with a 60-minute business critical SLA?

*Installation of Bluescope Agent required; additional Agent maintenance fee of €6.00 per workstation and €120.00 per server and/or virtual machine, per annum, payable in advance of Agent deployment.

Contact us today to purchase your first BDS block of 10 hours for only €400

Interested in more? Add a range of Managed Products to your Bluescope Direct Support package for a small additional fee.

Bluescope Managed Products provide you with a range of IT solutions that are essential to every business. All products can be remotely deployed and installed in a matter of minutes.

All Managed Products are available on a 30-day rolling contract and can be amended each month as your business sees fit.

Managed Backup for Workstation and Server

Managed Web Protection

Managed Anti-Virus

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