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On-Demand Ad Hoc IT Support

Have you ever needed IT support in some shape or form, without the substantial cost? Sometimes, all you need is a bit of help, exactly when it’s needed.

What if you could access a variety of Ad Hoc IT support services for a one-time payment, with no ongoing obligations?

We offer ad hoc IT support via our Bluescope Direct Support (BDS) packages. BDS is essentially a prepaid block of hours dedicated to IT support, giving you the support you need for when you actually need it. With each block of hours purchased, you can rest easy knowing that IT support is just a click or call away.

Our BDS packages are valid for 1 year from the date of purchase, giving you the freedom to use your hours however and whenever you choose.

Ad Hoc IT Support is written on a laptop screen.

Ad hoc IT Support Services Covered

Learn more about what IT support services are covered under one BDS package.

Ad Hoc IT Support (Bluescope Direct Support) gives you the support you need, when you need it. Alternatively, our Managed IT Services address issues before they arise by means of remote monitoring and management. Managed IT Services takes care of device updates, patches, security vulnerabilities, and much more.

All of the below services are available for a once-off payment. Packages start from 10-hours of prepaid IT support and all hours are valid for one year from date of purchase.

Essential IT Support

Remote support and troubleshooting

IT consulting

On-site support, where requested

Email & Cloud Platforms

User and mailbox management

Troubleshooting, where applicable

Managed Group security hierarchy

Workstation Management

Third-party software support

Troubleshooting, where applicable

Server Management

Third-party software support

Troubleshooting, where applicable

SLA

BDS offers you a business critical SLA of 2 hours.

Did you know that our Managed IT Services offers your business with a 60-minute business critical SLA?

Differences between BDS and MSA

There are quite a few differences between being a Bluescope Direct Support (BDS) customer and a Managed Services Agreement (MSA) customer. We have outlined some of the key differences below.

BDS

Bluescope Direct Support
  • Set amount of hours per year (based on BDS package chosen), deducted in increments of 15-minutes
  • 120-minute business critical SLA
  • Support on request
  • Out of hours support is unavailable
  • Payment required in full for chosen package
  • Continuous monitoring or management of company hardware / devices. No preventative measures in place
  • Website monitoring and maintenance
  • Access to IT support helpdesk
  • Software license management
  • Onboarding / offboarding support
Enquire

MSA

Managed Services Agreement
  • Unlimited support hours. Our team is always available to take your call and reply to your support tickets.
  • 60-minute or less business critical SLA
  • Support on demand
  • Out of hours support available for business critical issues / outages
  • Flexible payment options and cost aligns with your budget
  • Fully managed IT: our team keep a close eye on any potential issues that may arise and remediate immediately
  • Website monitoring. Maintenance on request
  • Access to IT support helpdesk
  • Software license management
  • Onboarding / offboarding support
Learn More

Contact us today to purchase your first block of hours
Fill out our short online form with your details to get a quick quote today

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Add Managed Security

Interested in more? Add a range of Managed Security to your Bluescope Direct Support package for a small fixed fee.

Bluescope Managed Security provide you with a range of IT solutions that are essential to every business. All products can be remotely deployed and installed in a matter of minutes.

All Managed Security products are available on an annual contract and a 30-day rolling contract thereafter.