On-Demand Ad Hoc IT Support

Have you ever needed IT support in some shape or form, without the substantial cost? Sometimes, all you need is a bit of help, exactly when it’s needed.

What if you could access a variety of Ad Hoc IT support services for a one-time payment, with no ongoing obligations?

We offer ad hoc IT support via our Bluescope Direct Support (BDS) packages. BDS is essentially a prepaid block of hours dedicated to IT support, giving you the support you need for when you actually need it. With each block of hours purchased, you can rest easy knowing that IT support is just a click or call away.

Our BDS packages are valid for 1 year from the date of purchase, giving you the freedom to use your hours however and whenever you choose.

Ad Hoc IT Support is written on a laptop screen.

Ad hoc IT Support Services Covered

Learn more about what IT support services are covered under one BDS package.

Ad Hoc IT Support (Bluescope Direct Support) gives you the support you need, when you need it. Alternatively, our Managed IT Services address issues before they arise by means of remote monitoring and management. Managed IT Services takes care of device updates, patches, security vulnerabilities, and much more.

All of the services below are covered by a once-off payment. Packages start from 10 hours of prepaid IT support, and hours are valid for 12 months from the date of purchase.

Essential IT Support

Remote support and troubleshooting

IT advice and consulting

On-site support, where requested

Email & Cloud Platforms

User and mailbox management

Security groups and permissions

Email and cloud troubleshooting

Workstation Management

Support for PCs and laptops

Third-party software support

Server Management

Server troubleshooting

Third-party software support

SLA

BDS offers you a business critical SLA of 8 hours.

Did you know that our Managed IT Services offers a 60-minute business critical SLA during business hours?

Differences between BDS and MSA

There are quite a few differences between being a Bluescope Direct Support (BDS) customer and a Managed Services Agreement (MSA) customer. We have outlined some of the key differences below.

	Bluescope Direct Support (BDS)	Managed Services Agreement (MSA)
Support hours	Prepaid block of hours, valid for 12 months, used in 15-minute increments	Unlimited
Business critical SLA	8 hours	60 minutes or less during business hours; 8 hours outside business hours
How to reach us	Phone, or email to our helpdesk	Phone, email, and the helpdesk portal to log and track tickets
Out of hours support	Not available	Available for business critical issues, charged separately
Monitoring and maintenance	Not included: support when you ask for it	Included: we watch for issues and fix them early
Website monitoring	Not included	Included, with maintenance on request
Asset management	Not included	Included
Onboarding and offboarding	Not included	Included
Payment	Paid upfront for the package you choose	Fixed monthly or annual fee
Next step	Enquire about BDS	Learn about Managed IT

What Our Clients Say

4.8

Based on 23 reviews

Michael P.

Have worked with BlueScope Technologies for multiple IT issues and their service is always prompt and extremely excellent. They get the job done.

Jeff T.

Absolute pleasure to work with, Bluescope had been managing our service at Marco Polo for 6 years and had always been very accommodating and professional. Would highly recommend to other businesses.

Retro B.

I have been using Blue Scope technologies for the last 7 years . I have always found that Ciaran and his team carried their work out to the highest standards with exceptional efficiency and going above and beyond my expectations always I would have no hesitation in recommending their services anyone.

Contact us today to purchase your first block of hours
Fill out our short online form with your details to get a quick quote today

Add Managed Cyber Security

Interested in more? Add a range of Managed Cyber Security products to your Bluescope Direct Support package for a small fixed fee.

Bluescope Managed Cyber Security products provide you with a range of IT solutions that are essential to every business. All products can be remotely deployed and installed in a matter of minutes.

All Managed Cyber Security products are available on an annual contract and a 30-day rolling contract thereafter.

Managed Backup for Workstation and Server

Endpoint Protection

Managed Cloud Email Security

Security Awareness Training

Managed Web Protection

Frequently Asked Questions

What is Bluescope Direct Support (BDS)?

BDS is our ad hoc IT support service: a prepaid block of IT support hours that you use when you need help. Packages start from 10 hours, there is no ongoing agreement, and the hours are valid for 12 months from the date of purchase.

How are my hours used?

Time is drawn from your block in 15-minute increments, whether the work is done by phone, by email, remotely on your computer or on site.

How long are prepaid hours valid?

Hours are valid for 12 months from the date of purchase, so you can use them however and whenever you choose within that year.

How quickly will you respond?

BDS includes an 8-hour business critical SLA. If your business needs a faster response, a Managed Services Agreement includes a 60-minute business critical SLA during business hours.

Is out-of-hours support included?

No. Out-of-hours support for business critical issues is only available on a Managed Services Agreement, and is charged separately.

Can I move from BDS to a Managed Services Agreement later?

Yes. If you find you need regular support, proactive monitoring or a faster response, talk to us about moving to a Managed Services Agreement.